Get a ONE (1) YEAR WARRANTY on GenTech Certified Instruments
Fix or Replace Guarantee
GenTech's goal is to provide each and every customer with the confidence that only a fix or replace guarantee can provide. For the purposes of administrative ease, we have determined that it is smarter for us to provide comprehensive coverage rather than "protecting" ourselves with myriads of contractual limitations. Being among the first to provide unsurpassed coverage is just another example of our desire to help you do the research while we worry about your instrument.
It is so easy to partner with GenTech under our Warranty policy. After each instrument is meticulously tested to industry standards, a 90 day warranty begins upon delivery at no extra charge. Many times our customers are so enthusiastic about the quality of our warrantied service, they decide to purchase an extended warranty. Extended coverage is only available on complete systems such as a HPLC or MSD system or a LC/MS/MS system. With extended coverage a customer can enjoy up to two-years of warranty coverage. Provided that the warranty is followed, you can have the same peace of mind they enjoy.
Put into simple terms, our warranty policy is designed to keep your instrument in working order. We want to see your business grow and prosper, but when the instrument is poorly maintained, obviously misused, or placed in a poor environment, warranty coverage may be denied. GenTech will get you started in the right direction by correctly installing the instrument. The maintenance standards for the instrument will be outlined to you and all of your questions will be fully explained. Additionally, telephone support is always available regardless of the warranty status.
So long as you stay partnered with GenTech, we can help you stay focused on your research and business.