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Service Request Form

GenTech Scientific's well-equipped and fully staffed repair shop is available to perform expert repairs on most GC, GC/MS, LC, and LC/MS systems and accessories. Our service rate for in-shop repair is $140/hour. If you would like to contact our service staff, please contact our Service Department.

The information listed below must be included in a service request. A confirmation will be sent to your email address. Please print out the confirmation and send it along with your equipment to be repaired.

After receiving your equipment, a GenTech Scientific Service Technician will evaluate the repairs necessary and will contact you with an estimate. The minimum charge for our evaluation service is one hour of time. All applicable taxes and freight duties are the responsibility of the customer and will be added to your invoice or billed to your shipping account.

Please see Packaging Instructions before shipping.
Service Request Form
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Attn:
Customer Information:
* Name:
* Company:
 Shipping Address:
   Address 1:
   Address 2:
   City: State/Prov:
   Zip Code: Country:
 
* Phone Number:
   Fax Number:
* Email:
 Service Requested:
   Instrument Model 1:
   Serial Number 1:
   Instrument Model 2:
   Serial Number 2:
 Please describe problems, error messages received, and type of repair needed, if known:
 Payment Information:
   Promo Code:
   Payment Method:
   PO Number:
 Billing Address (if different from shipping address):
   Address 1:
   Address 2:
   City: State/Prov:
   Zip Code: Country:
   Phone:
   Fax:
   Comments:
Service Request Form
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