1. The Value of Experience

Since its beginnings in 1995, GenTech Scientific has expanded its sales and service field to encompass 40,000 satisfied customers world-wide. The staff at GenTech Scientific has been listening to customers’ unique needs and has been working hand and hand to meet them for 10 years.

2. A Distinguished Reputation

GenTech Scientific is well known throughout the analytical instrumentation community for its excellent service, repair and support. GenTech Scientific’s reputation with customers constantly expands our circle of business to include customers’ colleagues and referrals. GenTech Scientific’s reputation has also gathered some broader recognition. In 2004, Senator Dale M. Volker of New York’s 59th District acknowledged GenTech Scientific as an “Outstanding Manufacturer” and the New York State Assembly’s Committee on Economic Development presented GenTech Scientific with the 2004 Small Business Award. Our reputation has even impressed the world of high speed motorcycle racing, and GenTech Scientific has been the Official Fuel Testing Equipment Supplier of AHDRA since 2002.

3. A Commitment to Quality

GenTech Scientific certifies most of its GC, HPLC, and Mass Spec systems with a ONE (1) YEAR WARRANTY. Equipment that has been meticulously reconditioned by our expert technical staff earns the classification of GenTech Certified. GenTech Certified equipment also comes with a ONE (1) YEAR WARRANTY that includes shipping, travel, parts and lifetime phone support. Whether an instrument purchased from GenTech Scientific is one of our certified systems or any of our other fine analytical instruments, we will guarantee that the equipment you receive will be in good working order – or we will refund your money.

4. The Advantage of Ownership and Extensive Inventory

We own all of the instruments we sell. When you place an order with GenTech Scientific, we do not scramble to find the equipment like some brokers do. We simply locate it in our inventory, and our extensive inventory allows us to provide you with a firm delivery date.

5. Outstanding Customer Service

GenTech Scientific prides itself in the high integrity of its employees who are committed to excellence. Our friendly customer service team puts the customer first as they enact GenTech Scientific’s mission statement “to excel as a service provider” and as a “corporate citizen.” The GenTech Scientific staff is always just an e-mail or phone call away, ready to answer your questions and provide after-sales service.

6. Expert Technical Support

To meet each customer’s unique service needs, GenTech Scientific employs full-time service engineers with over 150 combined years of laboratory and field service experience. In addition, a number of our engineers hold degrees in chemistry and have previous employment experience with laboratories, so they know what an analytical lab needs to get the job done. GenTech Scientific engineers have the expertise to not only install the instrument in your lab but to also provide you and your operators with familiarization training.

7. Financing Solutions that Meet Your Needs

GenTech Scientific offers a variety of financing options to meet each customer’s needs. We provide affordable prices, various payment terms, leases, lease-to-purchase programs and rentals. When you contact GenTech Scientific, we consider your budget and project timeframe to offer you the best solutions.

8. Special Offers and Promotions

Your relationship with GenTech Scientific doesn’t end with your purchase. We like to stay in touch with our customers via a monthly e-mail or fax to inform them of special instruments we have available and “limited time only” pricing.

9. Reliable Packaging and Delivery

We know that we deal with sensitive instruments, so we do our best to make sure your product will not be scratched or damaged during the delivery process. GenTech Scientific custom-builds crates to protect your purchase, and we arrange delivery through reputable shipping companies or personally hand-deliver the instrument to your lab.

10. Customer Satisfaction

GenTech Scientific can provide you with references from satisfied customers from all over the United States and around the world. Don’t take our word for it. Click here and read why customers have been impressed with GenTech Scientific’s sales and service. Why don’t you buy a piece of used equipment from GenTech Scientific and add your name to our list of satisfied customers? You’ll experience for yourself all of these benefits of being our customer and you’ll discover many more!